Privacy Policy


BeterKliniek, based in the Netherlands, located in the Netherlands, is responsible for the processing of personal data as reflected in this privacy statement.

BeterKliniek considers careful processing of personal data of utmost importance. Personal data are carefully processed and secured. When processing, we adhere to the requirements of the General Data Protection Regulation (the "AVG"). This Privacy Statement sets out how we collect and use your data in accordance with the AVG.

In this Privacy Statement, we explain what personal data we collect and use, and for what purpose. We encourage you to read this Privacy Statement carefully. This Privacy Statement covers our website, and related websites and Services.

This Privacy Statement was last updated on: 22-11-2022


Use of personal data

If you use websites and related Services offered by BeterKliniek store, you may share personal data with us. We collect and use personal data that you, or your company, share directly with us. We will not use personal data for purposes other than those described in this statement unless you have given your prior consent.


Types of data collected

- When you use our Services, we may collect the following information:

- First and last name

- Address Details

- Phone number

- E-mail address

- IP address

- Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone

- Data about your activities on our website

- Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)

- Internet browser and device type

- Bank account number


Grounds for processing

We generally process your personal data for the following purposes:

Handling your payment

Sending our newsletter and/or promotional flyer

Calling or emailing you if necessary to perform our services

Informing you of changes to our services and products

BeterKliniek analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.

BeterKliniek also processes personal data if we are legally obliged to do so, such as data we need for our tax return. 

We collect your personal data based on legitimate interests or your consent, which you can withdraw at any time.


Retention of personal data

We will retain your personal data for as long as necessary to fulfill the purposes of this Privacy Statement. In general, we retain personal data from our website visitors for 36 months.


Your rights

You have the right to access the information we process. If you wish, you can contact us directly. We will ensure that we provide you with a copy of the information we process about you. We may need to verify your identity to fulfill your request. If you believe that the information provided that we process about you is inaccurate, you may contact us to update your information. You also have the right to object to data processing. If you want us to delete your information, you can inform us at any time. You can contact us at any time regarding these requests. We will always respond in a timely manner, in accordance with the AVG. If you are not satisfied with the response you receive, you can take your complaint to the relevant regulator.


Sharing with others

We will not share your information with others without your consent unless it is necessary in the performance of the agreement you, or your organization, have entered into with us, or unless it is a legal requirement.


Transfer of personal data

To accomplish the purposes described in this Privacy Statement, we may transfer your data outside the EEA. When this is the case, we will take appropriate measures to ensure that personal data is properly secured. For transfers to the United States, we will ensure that such U.S. party is Privacy Shield compliant. For other transfers, we may transfer your data to a country recognized by the European Commission as providing an adequate level of protection with respect to Personal Data.



Data you provide may be retained for statistical analysis, including through Google Analytics and Piwik. These statistics are used to optimize the Services. This allows us to see how our visitors use the website and to improve the website on that basis. Where possible, we will pseudonymize this data.



We want to be able to offer you relevant and personalized information in a user-friendly way. To do this, we use different types of cookies on our websites. For example, we place cookies that are necessary for the functioning of the site. Think of the ability to respond, the operation of spam filters, video playback and caching to make the website faster. We also use analytical cookies that do not invade your privacy.


In general, cookies are stored for the duration of the (browser) session. In addition, your IP address may be stored in our web server log files when you use our Services. This is necessary to properly administer and secure our Services. We do not use your IP address to track or record your online behavior. Typically, we are unable to link your IP address to your name, address or other identifying information, except when you provide us with such information and continue to use the same IP address.

You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored through your browser settings.



We ensure that your personal data are protected against loss or against unlawful processing. Among other things, we have taken the following technical and organizational measures:


Logical access control, use of passwords and possibly a second factor;

Encryption of data;

Pseudonymizing data;

Using Virtual Private Servers (VPN) accessible with the SSH key;

Transfers over SSL only;

Purpose-bound access restrictions;

Control of recognized authorizations.


Third Party Websites and Services

Our Services include activities related to providing software that allows our clients to build their own professional websites. Our clients determine what type of data they collect on or through their websites. We process such data only on behalf of our clients. If you have any questions about information our clients collect on or through their website, please contact the organization that set up the website. Our clients determine what other services or plug-ins they use. This Privacy Statement does not apply to such other services or plug-ins, nor to third-party websites accessed through links. We cannot guarantee that these third parties will treat your personal information securely and reliably. We recommend that you read the privacy statements of these parties.